Frequently Asked Questions
Everything you need to know about the ultimate relaxation experience.
What makes Moon Pod different from a traditional bean bag?
Unlike traditional bean bags that sink and lose shape, Moon Pod uses high-density custom beads and a dual-shell membrane to provide weightless support and ergonomic pressure relief.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Can I wash the Moon Pod cover?
Yes! The outer cover is easily removable and machine washable. We recommend washing in cold water with similar colors and tumble drying on low heat.
What is your return policy?
We offer a 365-day trial period. If you are not completely satisfied with your Moon Pod, you can return it within 365 days for a full refund, minus the cost of return shipping.
Does the Moon Pod come in different sizes?
We offer the standard Moon Pod for individual relaxation, the Super Moon for two people, and the Moon Pod 4D for enhanced lumbar support.
Do you offer financing options?
Yes, we partner with specialized payment providers to offer interest-free installment plans at checkout, allowing you to pay for your Moon Pod over time.